Privacy Policy
Last updated: 26/3/2026
1. Introduction
picks. ("picks", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes the information we collect, how we use it, the parties to whom we disclose it, the method of disclosure, and the security practices we employ to safeguard your information.
2. Information We Collect
We collect the following categories of information:
- Account information: Email address, username, password (hashed), and profile details you provide when registering.
- Identity verification: Documents and information submitted for KYC (Know Your Customer) verification, such as government-issued ID, proof of address, and selfie verification.
- Financial information: Payment method details (processed securely by Stripe), transaction history, deposit and withdrawal records.
- Usage data: IP address, device type, browser, pages visited, and activity logs.
- Communications: Support tickets, emails, and chat messages you send to us.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our betting platform
- Process deposits, withdrawals, and bets
- Verify your identity and comply with legal obligations
- Prevent fraud, abuse, and illegal activity
- Send transactional emails (e.g. confirmations, security alerts)
- Respond to support requests
- Improve our services and user experience
- Comply with applicable laws and regulations
4. Parties to Whom We Disclose Information
We may disclose your information to the following parties:
- Payment processors: Stripe and other payment providers to process transactions.
- KYC/AML providers: Third-party identity verification services for compliance.
- Cloud and infrastructure: Hosting and service providers that store or process data on our behalf.
- Legal and regulatory: Law enforcement, courts, or regulators when required by law.
5. Method of Disclosure
We disclose information through secure, encrypted channels. Data is shared with third parties only under contractual agreements that require them to protect your information and use it solely for the purposes we specify. We do not sell your personal information.
6. Security Practices
We implement industry-standard security measures to safeguard your information:
- Encryption: Data in transit (TLS/SSL) and at rest (AES encryption where applicable).
- Access controls: Role-based access, strong authentication (including 2FA), and principle of least privilege.
- Secure storage: Passwords are hashed; payment data is handled by PCI-compliant processors.
- Monitoring: Logging, intrusion detection, and regular security reviews.
7. Contact Us
For privacy-related questions or to exercise your rights, contact us at our support page.